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Shame on Delta...

Some of our soldiers coming back from Afghanistan had to pay for their
4th bag
(which they have to have). It cost the unit over $2800 for their extra baggage around $200 per soldier. Delta is suppose to have a contract with the Military, so this isn't suppose to happen.
Here's what some of our Heros, who didn't get a Heroe's welcome (BIG SHAME
  had to say.

Delta's answer:


Thank you to everyone who has participated in the recent conversations on baggage allowances for active duty U.S. military personnel. We appreciate all of your thoughts and insight, and want to share an update on the soldiers involved as well as changes to our official policies.

First and foremost, we want you to know we’re continuing to work with the soldiers individually to make this situation right for each of them. We regret that this experience caused these soldiers to feel anything but welcome on their return home. We honor their service and are grateful for the sacrifices of our military service members and their families.

After careful consideration, effective immediately, U.S. military personnel traveling on orders in First and Business Class can check up to five bags at no charge. This change also adds dependents traveling with active military on orders. Each bag may weigh up to 70 lbs. (32 kg) and measure up to 80 linear inches (203 cm), which offers added flexibility over the standard 50 lbs. and 62 linear inches (157 cm) allotment. Because of weight, balance and space constraints, Delta Connection carriers will accept up to four bags at no charge. You can read the updates to the travel policy on delta.com.

We hope these changes to our policies reflect the true respect we hold for our service men and women and again demonstrate our appreciation as both a company and as individuals who benefit from the freedom our troops defend. We also hope this echoes our commitment to listening, learning, and our continued dedication to constant improvement.

As an Army wife and 12 year Delta employee I also want to take this opportunity to shed some light on the additional ways we work to support U.S. Military personnel and their families throughout the travel process as well as in the community. We are a longstanding supporter military support organizations such as the Fisher House Foundation and United Service Organization.

At the airport, our employees are also committed to providing comfort to our military travelers on the plane, at the gates and in our Sky Clubs. We actively carry thousands of military personnel and equipment every week. I’m also proud to say that Delta is comprised of thousands of military service men and women—actively serving, retired, reserve, National Guard and more—and it’s another reason I’m passionate in Delta’s efforts to support our soldiers.

I want to again personally thank you for your passion and for participating in the discussions on our social media channels and beyond, and look forward to continuing the dialogue

Rachael R. 

Manager, Delta Social Media  Click here for  more

06/08/2011 8:26AM
Shame on Delta...
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